Dear Friends:

Each year, Memorial Day provides a special time to remember those in the Armed Forces who sacrificed their lives to protect our nation’s promise. Many were ordinary individuals who responded to grave dangers with profound courage and solidarity to keep everyone safe.

Although we can never fully repay our nation’s fallen heroes for their service, let’s express our gratitude by continuing to do our part to keep all New Yorkers safe. By maintaining our social distance and wearing face coverings in public, we are showing our respect not only to every hero in uniform but to our loved ones and country as well.

As always, our city’s future will be largely determined by the collective action of individuals. That’s one reason why I am so optimistic that we will be able to get through this crisis stronger than ever. We are strong, resilient, and famously proud and protective of our great city.

If you need help or know anyone who does, please review and share the list of resources below, which is updated weekly.

Your local Council Member can also be a helpful resource and advocate, and may be able to assist you more directly or put you in touch with those who can. You can find contact information for your local Council Member by entering your home address on the Council’s website here.

Thank you and, as always, be safe.

In service,
Corey Johnson
New York City Council

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‘NYS on PAUSE’ Extended

Governor Cuomo has announced the extension of ‘NYS on PAUSE’ until May 28, 2020. New York Forward, a plan to reopen New York State, will occur in phases and on a regional basis.

Social Distancing

As the weather gets warmer, please remember to follow social distancing protocols when you are out in public. Avoid congregating in groups and maintain at least 6 feet of distance between yourself and others and wear a face covering.

DOT Open Streets

The Department of Transportation (DOT) has released a website listing all Open Streets locations across New York City. Open Streets are available daily, from 8:00 AM to 8:00 PM (unless otherwise noted) for pedestrians and cyclists to use. Please remember to continue practicing safe social distancing. 

The DOT is continuing to accept requests for NYC Open Streets from community members and elected officials. To submit an application, fill out an online form. Note: Submitting an application does not guarantee acceptance into NYC Open Streets program.

Burial Assistance

The Human Resources Administration (HRA) has increased their burial assistance allowance and cap on burial costs. The burial allowance is increasing from $900 to $1,700 and the cap on burial costs is increasing from $1,700 to $3,400. Additionally, they have extended the time frame for when you can apply to 120 days from the date of the individual’s death. Applications that were received on or after March 12, 2020 will be considered for the increased burial assistance allowance, regardless of immigration status. You can call the NYC HRA Office of Burial Services at (929) 252-7731.

Plans for Pets

The Animal Care Centers of New York are encouraging pet owners to have a plan in place for your pet in case you need to go to the hospital. If you are in need of assistance, you can all call the NYC COVID-19 Pet Hotline seven days a week, from 8:00 A.M. - 8:00 P.M. at (877) 204-8821.

Testing Sites in the City

The New York State Department of Health has created a map where individuals can find all of the State run testing sites.

To find a New York City Health + Hospitals testing site, click here.

Pediatric Multisystem Inflammatory Syndrome

Both the City and the State continue to monitor the emergence of a potential COVID-19-related illness in children. The children diagnosed are experiencing symptoms similar to an atypical Kawasaki disease or a toxic shock-like syndrome. For more information about Kawasaki Disease, click here and for more information regarding Pediatric Multisystem Inflammatory Syndrome, click here for a factsheet.

Scam Alert: National Grid

National Grid has created a Scam Awareness and Preparedness FAQ page. On this page, customers can find information regarding how to verify that the person calling you is an employee of National Grid, what scams they are currently aware of, and what you should do if you have fallen victim to a scam. 

General Guidance on Scams

Scammers can manipulate phone numbers. If a caller ID and/or calls falsely appear to come from the police, government, utility company, #JustHangUpItsAScam.

Face Coverings

New York City is now distributing face coverings in parks, DOE Grab & Go meals sites, NYCHA buildings, and more. For more information about face coverings, click here.

Report Hate Crimes and Discrimination

The NYC Office for the Prevention of Hate Crimes (OPHC), the NYC Commission on Human Rights (CCHR), and the NYPD are monitoring and responding to reported hate and bias incidents related to COVID-19. If you have been the victim or witness of a hate crime, call 911. Language assistance is available and NYPD officers will not ask about your immigration status. For more information, read NYC’s “Fact Sheet on Hate and Bias Incidents Related to COVID-19.” 

If you have experienced discrimination or harassment, or witness an incident due to race, national origin, or other protected classes under NYC Human Rights Law, please call 311 and say ‘Human Rights’ or file a complaint form online with the NYC Commission on Human Rights.

Report Price Gouging

If you have witnessed price gouging in your neighborhood, report it by calling 311 and say ‘Overcharge’ or file a complaint form online. You may also file a complaint form online through the NYS Attorney General’s office. Click here for more information.

Stay Informed

  • For updates from NYC in English, text ’COVID’ to 692-692.
  • For updates from NYC in Spanish, text ‘COVIDESP’ to 692-692.
  • For updates from NYS, text ‘NEW YORK’ to 81336 or click here to sign up.

For emergency preparedness advice during COVID-19, please refer to NYC Office of Emergency Management’s website.




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New York Road Runners for Seniors at Home

New York Road Runners launched their new fitness program to accommodate seniors sheltering in place. The new online resource, NYRR Striders at Home, launched last week, and offers exercises and activities for our senior community.  NYRR has developed activities for all levels and abilities, and additional exercises and supporting videos will be added in the coming weeks.

Senior Planet

Senior Planet is continuing to offer online resources to seniors on a wide range of topics, including: all things Zoom, Gmail, and online games you can play with your friends. Individuals can also find information on their COVID-19 Resource Page regarding tech basics, health and wellness, and how to stay connected to friends and families during this pandemic. If you have a tech question, you can call the Senior Planet Hotline at (920) 666-1959 or you can fill out their survey.

National Council on Aging

The National Council on Aging encourages older adults to stay active and maintain gains in strength, balance, and flexibility that reduce fall risk, strengthen the immune system, and improve quality of life. Click here for tips on staying safe.

Search and Care

Search and Care is continuing to offer services during this pandemic. These services include nutritional counseling, telephonic workshops and groups to help reduce social isolation, and assistance with financial management. For more information, click here, call (212) 289-5300, or email

The Alzheimer’s Association

The Alzheimer's Association is continuing to offer free programs for individuals in both English and Spanish. These programs include: support groups and educational programs. To learn more about the programs they are offering, click here. You can also call their 24/7 hotline at (800) 272-3900.

The Department for the Aging (DFTA) Service Finder

DFTA has created a service provider finder on their website. Through this finder, older adults can access a list of providers serving a wide range of topics near their home. Please note, that due to the current pandemic, hours of operations may have changed at these providers. Please call all organizations to confirm hours of operations and services during this crisis.


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Association of Flight Attendants-CWA

Association of Flight Attendants-CWA has a COVID-19 resource page on its website with an overview of COVID 19, resources for flight attendants, latest news and more. Click here for more information. 

Physician Support Line

The Physician Support Line​ is still available, free of charge, for physicians across the country on the frontlines of COVID-19. The support line is confidential and does not require an appointment. For assistance, call ​1-888-409-0141​, from 8:00 AM (EST) to 3:00 AM (EST).

Kate Spade New York Foundation and Crisis Text Line

The Kate Spade New York Foundation Crisis Text Line is still available, providing 24/7 emotional support service for frontline health care workers. You can text ‘NYFRONTLINE’ to 741-741 for services.

MTA Plan for Essential Workers

Due to the closure of the subways every day from 1 AM to 5 AM, essential workers are eligible for one free trip in a for-hire vehicle per night if they meet the below requirement.

  • A bus trip would take more than 1 hour and 20 minutes
  • A bus trip requires more than two transfers
  • The walk to or from a bus stop is more than ½ mile (10 minutes of walking)

For more information and to register, click here. The MTA recently released an Essential Connector app that is available for download from the Apple App Store or Google Play Store.




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Manhattan Legal Services

Manhattan Legal Services is open and working every day to serve impacted communities. Their dedicated staff members are working remotely and continue to fight for justice for low-income New Yorkers on issues like housing, immigration, unemployment insurance, access to public benefits, small business sustainability, and so many more.

The MLS Access Line is up and running: 917-661-4500. The community can also visit our website or their Twitter or Facebook accounts for more information. In response to the pandemic, a citywide committee (led by MLS staff) created a COVID-19 Resources for Clients with crucial information for clients and communities. The webpage is currently available in English, Spanish, and Chinese, with more languages to come.

Domestic Violence Resources for Providers and Survivors

The Mayor's Office to End Domestic and Gender-Based Violence created a flyer with tips for direct service providers during COVID. Additionally, they have compiled a list of resources for survivors with and without children, LGBTQ+ individuals, persons living with disabilities, seniors, youth, and more.

City and State Domestic Violence Hotlines

New Yorkers are being asked to stay home, but home isn’t always safe. If you are experiencing domestic violence, access services via NYC Hope or by calling 1-800-621-HOPE (4673). You may also contact NYS’ 24/7 domestic and sexual violence hotline by texting (844)-997-2121 or visiting the NYS Office for the Prevention of Domestic Violence website for help.

Unity Project

The NYC Unity Project provides an LGBTQ resource page with up-to-date information on programs and services accessible to the LGBTQ community during the COVID-19 pandemic. These LGBTQ-friendly resources span Mental Health, Physical Health & Wellness, Peer & Community Support, Food Assistance, Legal Assistance, Housing & Shelter, and Financial Help. Click here for more information. 

Family Center's Legal Wellness Institute

The Family Center's Legal Wellness Institute (LWI) remains open for remote legal services, including serving both new and existing clients and leading legal education presentations and webinars. LWI serves individuals and families affected by a serious illness or disability, including HIV, cancer, and many other conditions, throughout all of NYC. In line with this mission, LWI is able to serve New Yorkers who are directly affected by COVID-19, including families who have lost a loved one to the illness.  

Our legal intake line (718.789.3841 x 150) continues to be answered live Monday through Friday from approximately 9:30am to 5:30pm.

While the courts remain largely closed, New Yorkers continue to have urgent  needs with respect to benefits, healthcare and income; concerns about their housing and family situations; and questions about lifetime planning. LWI can provide representation, document preparation and execution, advice, and individualized information on these vital issues. Please call 718.789.3841 x 150 or email for assistance.

Girl Vow Inc.

Girl Vow Inc., a nonprofit organization focused on intensive mentorship for girls and LGBTQ+ youth, aged 12-24, that are impacted by foster care, juvenile justice, or poverty, continues to provide services during this pandemic. They are continuing to provide mentoring sessions, virtual programing, and assistance to those young women re-entering their community upon release from jail. For more information about their services, email

New York Legal Assistance Group (NYLAG)

NYLAG has created a COVID-19 Legal Hotline where individuals can find information pertaining to unemployment benefits, housing, employee rights, and more. You can contact NYLAG at their free legal hotline from 10:00 A.M. - 1:00 P.M., Monday - Friday at (929) 356- 9582. When you leave a message, make sure to include your name, best call back number, and a description of your issue. NYLAG will follow up with you within two business days.

NYC Free Tax Prep

The Department of Consumer and Worker Protection is offering NYC Free Virtual Tax Prep in response to the new tax filing deadline (July 15, 2020). This service is available for families earning $64,000 or less in 2019 and single filers earning $45,000 or less in 2019. Click here for a full list of providers, including a checklist of documents needed to file your taxes. Note: NYC Free Tax Prep volunteers can also assist non-filers with stimulus payments.

Center for Court Innovation: Combating Domestic Violence

The Center for Court Innovation is continuing their work during the COVID-19 pandemic. Click here to learn about the Center’s domestic-violence response in communities, bail alternative programming, victim support, and national work.

Public Health Solutions

Public Health Solutions is continuing to provide services to all New Yorkers during this pandemic. For help accessing food and nutrition needs, access to maternal and child health programs, and enrollment into health insurance, click here.

National Domestic Workers Alliance

The National Domestic Workers Alliance has created a resource page focused on providing information and resources to babysitters, homecare workers, and housekeeping workers.

Planned Parenthood of Greater New York

Planned Parenthood of Greater New York (PPGNY) is offering virtual appointments where individuals can video-conference and chat with clinicians. PPGNY offers a range of sexual and reproductive health care services. Additionally, PPGNY’s centers remain open in Manhattan, Brooklyn, and Queens for essential abortion care, IUD implants and removals, and STI testing and treatment. You can view all of PPGNY’s services or book an appointment online or by calling 1-800-230-PLAN.




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City Harvest

City Harvest has created a food map of NYC that shows locations currently distributing food free of charge. Locations on the map include soup kitchens, food pantries, City Harvest Mobile Markets, City Harvest Community Partner Mobile Markets, and Department of Education School Sites.


GrowNYC is continuing to operate greenmarkets and farm stands during COVID-19. Click here for their operating schedule. GrowNYC also has a COVID-19 Food Access Guide with different food services across NYC. If you are in need of emergency food assistance, you can contact the NYC Emergency Food Line at 1-866-888-8777.

Hunter College NYC Food Policy Center Resource Guides

The Hunter College NYC Food Policy Center has created a Coronavirus NYC Neighborhood Food Resource Guide. Each resource guide includes information related to food access within the community, such as meals for students and seniors during this time, delivery services for people with disabilities, and resources for immigrants.

Salvation Army - Greater New York Division

The Salvation Army - Greater New York Division is continuing to offer services during this pandemic. For more information on their response to the COVID-19 pandemic, click here. Additionally, the Salvation Army is continuing to operate Grab and Go Soup Kitchens and food pantries. To find a location near you, click here.

Nutrition Kitchen


The Nutrition Kitchen is available for those seeking free nutritious groceries. Click here for more information, including distribution sites. Non-perishable food, healthy recipes, nutrition tips and guidance is available for those from Nutrition Kitchen.




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Mental Health America COVID-19 Resources

Mental Health America, a nonprofit dedicated to promoting the overall mental health of all Americans, has compiled a COVID-19 Resource Guide. This resource guide includes mental health information, tools and information on anxiety, resources for immediate response, webinars and guides for individuals. If you need assistance, you may contact MHA’s Crisis Text Line by texting ‘MHA’ to 741741 or by calling 1-800-273-TALK (8255).


Comunilife is continuing to provide services through their Life Is Precious initiative. Through this program, Latina girls who are having difficulties coping with life at home or school can take part in individual and group counseling, academic support, and more. For more information, and to find out if Life Is Precious is a program for you, click here.


BIGVISION, an organization offering support to young adults (ages 18-35) who are currently in recovery from alcohol use and living sober lives, is offering free virtual social events. These events include hangouts, workouts, pet zoom parties, and more. Click here for more information and to register for these events.

NYS Emotional Support Hotline

The Office of Mental Health has an emotional support hotline at 1-844-863-9314, to schedule a free appointment with a mental health professional. New Yorkers can access additional mental health resources at

The Mental Health Coalition

The Mental Health Coalition has compiled a list of providers offering mental health services during this pandemic. In addition, they have also created the How Are You Really Challenge. Here, people can share their mental health experiences and see how others are doing during this crisis.




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DOE Updates

Summer School

This year, the Department of Education (DOE) will offer summer school via remote learning. In addition to academic instruction, students participating in these summer school programs will have opportunities to go on self-paced virtual field trips and engage in daily social-emotional learning activities.

Below is a breakdown of who will attend summer school:

Students in Grades 3-8 –

Students in grades 3–8 who are not promoted in June will be required to attend summer school. They will participate in six weeks of remote instruction from Monday, July 13 – Tuesday, August 18, 2020.

Some students in grades 3–8 who are promoted in June may also be recommended by their teacher for additional academic support over the summer. They will participate in six weeks of remote instruction from Monday, July 13 – Tuesday, August 18, 2020.

Your school will notify you in June if your child is required or recommended to participate in summer learning programs.

Students in Grades 9-12 –

Students in grades 9 – 12 who receive a grade of Course in Progress, or who need to retake a course they have failed in a prior term, will participate in remote instruction for the course(s) in which they need to earn credit. Remote instruction will run from Monday, July 13 – Friday, August 21, 2020.

Your school will notify you in June if your child is required or recommended to participate in summer learning programs.

Students in Individualized Education Programs

Students in all grades with 12-month Individualized Education Program (IEP) will participate in remote summer programming from Wednesday, July 1 – Thursday, August 13, 2020. All students who are receiving or are eligible to receive these services will be contacted by their school shortly.

Your child’s academic success is of utmost importance. To ensure that students across the city receive the support they need this summer, the DOE will dedicate all of their efforts to providing mandatory and recommended summer learning programs, and they will not be operating elective Summer Academy and school-based enrichment programs this year. The DOE will continue to share resources and summer-specific activities at in the coming weeks so that all students can find new and exciting ways to continue their learning this summer.

Pre-K Offers and Waitlists

Families with children born in 2016 can view and accept their child’s offer online with MySchools. In addition to viewing and accepting their child’s offer, parents may see the waitlist their child is on, add their child to a waitlist, or check their child’s position on each waitlist. Click here for more information from the DOE’s website.

Note: A printed copy of this offer letter has also been mailed to your child’s home address.

If you do not have a MySchools account, you can check your child’s offer, learn about waitlists and accept or decline offers by calling (718) 935-2009 or emailing

Wellness Wednesdays NYC

The DOE has started Wellness Wednesdays NYC. Every Wednesday, the DOE will provide resources for students and families that promote healthy physical, mental, and emotional well-being skills and habits. For more information and to view the topics from the past few Wednesdays, click here.

Family Informational Postcard

The Department of Education (DOE) will be mailing postcards to all families with information on accessing online resources. The postcard will be translated in multiple languages and include links to educational materials, request forms and surveys.

Anti-Bias Education Resource Guide

In partnership with the Office for the Prevention of Hate Crimes (OPHC), the DOE has created a COVID-19 Related Anti-Bias Education Resource Guide for educators. This resource guide includes lesson plans and activities for children in grades K-12, including specific lessons on COVID-19 related fears and stereotyping. Click here to access the resource guide.

Remote Learning Devices

The DOE has distributed over 285,000 iPads to families for remote learning. If you are in need of a remote learning device, fill out the DOE’s Remote Learning Device Request form.

Growing Up NYC

Growing Up NYC has compiled a list of free or low cost summer programs for students. Due to the COVID-19 Pandemic, some summer programs will be held virtually. Individuals can find information regarding virtual programs through Growing Up NYC’s website.

Generation NYC

Generation NYC has created a fun at home guide for teens and young adults. Activities include recipes, art workshops, virtual science fairs, and more.

New York Road Runners

New York Road Runners added additional fitness opportunities for youth through their Rising New York Road Runners’ Active at Home virtual program. Join Olympic Medalist Jenny Simpson in our May Virtual Challenge. Learn more at the Rising New York Road Runners Facebook group.

Salvadori Center: Free STEAM Learning

The Salvadori Center is offering free STEAM Lessons to both students and parents during this pandemic. Each week, they will publish new lesson plans with teachers' guides, student worksheets, design challenges for students, and more.

NYPL ScienceFlix

Get informative, curriculum-driven content and fun interactive features for students grades four through eight all in one resource with ScienceFlix. Log in using your library card to access videos, texts, experiments, and guided activities to help boost learning and critical thinking among an array of topics including earth science, space, biology, physics, and technology.

The Class That Can: Coronavirus

This e-book, which teaches elementary students about the coronavirus and COVID-19 through the zany character named Mrs. Can, can be downloaded by educators for free. Download the e-book.




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New York City Department of Buildings

The New York City Department of Buildings (DOB) has created a website dedicated to Tenants Rights. This website offers tips for tenants being harassed by landlords or owners, helpful links and references the Office of the Tenant Advocate.


The New York City Housing Authority (NYCHA) has released a COVID-19 FAQ page for tenants regarding resident communications, NYCHA operations, sanitizing policy and more.

Rent Hardship Policy Program

NYCHA has created an FAQ page regarding their Rent Hardship Policy program. If you have any additional questions, you may call the CCC at 718-707-7771 (and select menu option 5).

Met Council on Housing

The MET Council on Housing has a free tenants’ rights hotline for any tenant living in New York City. Click here for more information and FAQs. Telephone intake: (212) 979-0611.

Housing Court Answers

Housing Court Answers offers a range of information on topics relating to dealing with difficult landlords and roommates, to help getting necessary repairs done to your apartment, to resources to help pay rent. Additionally, they are hosting a series of webinars for tenants. You can also call their hotline from 9:00 AM - 5:00 PM Monday through Friday



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Legal Services NYC Unemployment Insurance Project

Legal Services NYC (LSNYC) has created an Unemployment Insurance Project to assist unemployed workers during COVID-19. LSNYC will assist individuals seeking Unemployment Insurance (UI), while providing legal advice and direct representation. Their legal assistance hotline is available Monday through Friday from 10:00 AM-4:00 PM. Click here for more information or call (917) 661-4500 to speak with an intake officer in any language.

AAFE Unemployment Insurance Assistance

Asian Americans for Equality (AAFE) is providing unemployment insurance assistance to Chinese and Spanish-speaking community members. Counselors are helping NYers file applications through the NYS Department of Labor. Click here for more information. For assistance, call (718) 961-2833 or (718) 961-0888.

United Hospital Fund

The United Hospital Fund has created a new webpage with FAQs about health insurance. These resources are available in English, Spanish and Chinese. For more information, click here. Based on existing state and federal consumer protection laws and new Affordable Care Act reforms and initiatives that supplemented existing state programs, there are many more options for individuals to consider.

Health + Hospitals

New Yorkers with symptoms or questions about COVID-19 can call 1-844-NYC-4NYC to connect to a medical provider from New York City Health and Hospitals, free of charge, from 9:00 AM - 9:00 PM.

The Institute for Family Health

The Institute for Family Health continues to offer care to all individuals regardless of their insurance status. These services include primary care, women’s health, disease prevention and screening, vaccinations, and more. While their free clinics for the uninsured are currently closed due to the pandemic, all individuals, regardless of insurance, can visit one of their other health centers.

GetCovered NYC

Through June 15, 2020, health insurance enrollment is open for uninsured New Yorkers as part of a special enrollment period. Click here to enroll or call 311 for enrollment assistance. You may also text CoveredNYC (SeguroNYC in Spanish) to 877877 for assistance from a GetCoveredNYC Specialist.





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Apply to Become a Contact Tracer

NYC Health + Hospitals will hire and deploy 1,000 contact tracers to investigate cases, trace and monitor contacts, and manage all case data and inquiries by end of May. More than 2,500 contact tracers are expected to be hired by June. Click here to apply for those jobs.

TLC Driver Food Delivery

The City has created the GetFoodNYC Food Delivery Program to provide food for coronavirus (COVID-19)-vulnerable and food-insecure New Yorkers not currently served through existing food delivery programs. The City is asking TLC-licensed drivers to participate in this important work by assisting in delivering food to New Yorkers who must stay home.

Signing up is easy:

  • Visit
  • Register by providing your name, phone number, email, TLC license number, and details on getting paid
  • Login here to schedule availability, check-in, or view delivery and route details.
    • Review the Shift Signup Guide for step-by-step instructions on how to reserve a shift online

Drivers will be selected on a first-come, first-serve basis. If you are not initially selected, the City hopes to reach you in the days ahead as demand for meals increases. If you have any issues signing up, contact

TLC Resource Center

The NYC Taxi and Limousine Commission (TLC) launched a Driver Resource Center for all TLC-licensed drivers and medallion owner-drivers. The resource center includes legal services, financial counseling, driver protection services, health and mental health referrals and public benefits application support.

Queens Public Library (QPL)

As a reminder, the Queens Public Library is offering virtual resume assistance courtesy of their Job and Business Academy staff. Available Monday - Friday on a first come, first served basis, you can email your resume or questions regarding resumes to Career coaches and employment counselors can help you format your resume, highlight keywords to best spotlight your abilities, and provide suggestions to best spotlight your skills and qualifications. Please allow a minimum 48-hour turnaround for assistance.

New York Public Library (NYPL)

The New York Public Library, through their Science, Industry, and Business Library, has created a Career Services page to provide a one-stop-shop for job seekers. Through NYPL’S Career Services, individuals can find free career coaching, job search and resume writing classes, NYPL’s job portal, and more. 

Brooklyn Public Library (BPL)

Brooklyn Public Library (BPL) is continuing to offer patrons resume and career help via email through their Business and Career Center. If you have questions about your resume, cover letter, resources that could help you in your job search or other job search-related questions, please email Click here for more information.

New York City Employment and Training Coalition

The New York City Employment and Training Coalition has created a COVID-19 Information Guide for job seekers. Individuals can find information related to companies hiring during this pandemic, general resources, and links to webinars regarding the virtual recruitment process.

PND by Candid

PND by Candid has a job board that provides a listing for current full-time jobs at tax-exempt organizations. Click here to learn more.



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Center for the Independence of the Disabled

The Center for the Independence of the Disabled is continuing to work with their consumers via telephone only on topics ranging from employment, independent living skills, long term care, and more. To reach their Manhattan office, call (212) 674-2300. To reach their Queens office, call (646) 442-1520. ASL-speaking consumers can call their Manhattan VO line at (347) 905-5088.


If you or someone in your family has a disability, schedule a free and confidential financial counseling appointment. EmpoweredNYC counselors are trained on disability benefits and accessibility.

Rose F. Kennedy Resource Guide

The Rose F. Kennedy Children’s Evaluation & Rehabilitation Center (RFK CERC) through the Albert Einstein College of Medicine, has created a COVID-19 Resource Guide. The RFK CERC is an interdisciplinary services program that helps children and adults with intellectual and developmental disabilities. Their guide contains resources for special education tools, tips to keep everyone healthy, meal programs for those who are homebound, and more.

Hearing Speech and Deaf Center (HSDC)

HSDC has created a guide for how to make an accessible deaf friendly face mask. For background on how these masks were created and designed, click here.




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Mayor’s Office of Immigrant Affairs Updates

If you live in NYC and need to renew your DACA, the Mayor’s Office of Immigrant Affairs (MOIA) is encouraging New Yorkers to do so by calling ActionNYC at 1-800-354-0365. ActionNYC will provide application assistance remotely. 

New York Immigration Coalition (NYIC) Resources

New York Immigration Coalition (NYIC) is providing New Yorkers with up-to-date information and comprehensive information. Click here to view their website, which covers a wide range of issues, including education, health, social services, civic engagement and more. Resources are available in multiple languages, as well.

Informed Immigrant Resources

Informed Immigrants has a list of resources available for those impacted by COVID-19. As a reminder, resources are separated by state and include national resources and resources for students. Additionally, there is a ‘Know Your Rights’ page, a DACA renewal page and a website to find a service organization near you for legal assistance.


  • The Mayor’s Office of Immigrant Affairs (MOIA) has a COVID-19 Resource Guide with up-to-date resources available to immigrant communities. This website is available in ten languages, including English, Arabic, Bengali, French, Haitian Creole, Korean, Polish, Russian, Chinese Simplified, Spanish and Urdu.
    • Note: Additional languages are provided through Google Translate.
  • Seeking, using medical treatment or preventative health care services related to COVID-19 will NOT impact your ability to apply for a green card or citizenship. The Public Charge rule does NOT consider use of COVID-19 related health care services, even if the services are Medicaid-funded. Click here for more information on the Public Charge Rule from MOIA.
  • NYC Health + Hospitals will provide medical care related to COVID-19 regardless of your immigration status and your ability to pay. Call 311 if you need help finding a doctor or seeking medical care.

Additional Services:

  • New York Immigrant Family Unity Project: The New York Immigrant Family Unity Project (NYIFUP) is continuing to serve detained immigrant New Yorkers during COVID-19. If you need emergency legal support for an individual in detention, please call (347) 778-1266 for the Bronx Defenders, (718) 254-0700 for Brooklyn Defender Services, or (844) 955-3425 for the Legal Aid Society.
  • ActionNYC: Free legal screenings and application assistance is available to New Yorkers. To make an appointment, call (800) 354-0365, Monday-Friday between 9:00 AM and 6:00 PM. You may also call 311 and say ‘ActionNYC.’
  • CUNY Citizenship Now!: Assistance with applications is available to immigrant New Yorkers. For general questions, call (646) 664-9400, text (929) 334-3784 or email




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New York City Department of Finance

The NYC Department of Finance (DOF) has updated their Service Changes and Self-Service Options website. Please refer to this page for more information on taxes, property taxes, property tax exemptions and more.

Mutual Housing Association of NY

The Mutual Housing Association of NY is continuing to provide their delinquency counseling and foreclosure prevention program during COVID-19. If you need to get in touch with a mortgage delinquency counselor or advisor, call (718) 246-8080 (ext. 239) for assistance. Note: MHANY housing counselors are fluent in Spanish.

CFPB Mortgage Forbearance Guide

The Consumer Financial Protection Bureau (CFPB) has released a guide to mortgage relief options for homeowners during COVID-19. This guide highlights important items to understand, mortgage relief options during COVID-19 through the CARES Act and referrals to federal agencies. Note: This guide is also available in Spanish.

NHSNYC Resources

Neighborhood Housing Services of New York City (NHSNYC) is offering virtual counseling sessions for homeowners. One-on-one counseling sessions are available for those facing foreclosure. Click here to fill out a request form. Additionally, NHSNYC has a homebuyer orientation seminar and financial education seminar, free of charge. Similar seminars are also offered by NHSNYC, but for a fixed price. Click here for a full list of services.





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U.S. Small Business Administration

There is still time to apply for the Paycheck Protection Program (PPP). Click here to apply and find an eligible lender. For additional information, such as loan details and forgiveness, eligibility and guidance, click here.

The Small Business Administration (SBA) is continuing to offer free business counseling. If you are interested in this service, click here to find your nearest provider. 

New York City Small Business Services

The NYC Small Business Services’ (SBS) COVID-19 Assistance & Guidance for Small Businesses is still available for reference. Information on essential businesses, childcare for essential workers, financial assistance, insurance guidance and more can be found on this website. Click here for a full list of upcoming webinars by NYC SBS.

NYC Hospitality Alliance

The NYC Hospitality Alliance has compiled a list of resources for restaurants and nightlife establishments impacted by COVID-19. They have also compiled a comprehensive list of support and relief efforts for operators and employees.

WE NYC Event

Women Entrepreneurs NYC (WE NYC) is hosting a virtual event on ‘How to Pivot and Sell Online: Part 2, in partnership for Luminary on Friday, May 22, 2020, 2:00 PM-3:00 PM. Click here to register for the event.

  • Click here for a full list of upcoming events by WE NYC.

Facebook Small Business Grant

Facebook’s small business grant program is still available for businesses experiencing disruptions due to COVID-19. Click here for more information, including eligibility and resources.




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NYC Nonprofits

NYC Nonprofits has released guidance and answers to questions about nonprofit operations, business continuity, and programming in the wake of COVID-19.

GetFood Request for Information: The City of New York is interested in obtaining information about nonprofit providers' capacity to participate in the GetFood Food Delivery Assistance Program through potential emergency contracts.

Nonprofit Finance Fund Loan

If your nonprofit is experiencing revenue delays due to COVID-19, you may be eligible for a loan from the Nonprofit Finance Fund (NFF). Click here for FAQs to determine your eligibility. If you have any questions, you may contact Click here for the application form.

Brooklyn Community Foundation

The Brooklyn Community Foundation has compiled resources for CBOs to help address the impacts of COVID-19.


NYN Media Webinars

If you are interested in attending a webinar by NYN Media, click on the event name.

Resource Pages



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MTA “Essential Service Plan”

The Metropolitan Transportation Authority (MTA) is continuing to implement their “Essential Service Plan” during COVID-19. As a reminder, service is suspended between 1:00 AM and 5:00 AM for cleaning of trains and stations.

For additional information and eligibility on requesting a for-hire vehicle, please refer to the ‘Essential Workers’ section.

MTA Cleaning Policy

The MTA has released a website detailing their cleaning procedures in trains, stations, buses and Access-A-Ride. The website highlights when and where the MTA is cleaning, in addition to new cleaning technology to prevent the spread of COVID-19. Additionally, there is guidance for those who need to travel on this website.

MTA Updates

In an effort to limit person-to-person contact, the MTA will no longer allow cash transactions at station booths. You can still make transactions at the MetroCard Vending machines.

Note: Call 311 to report overcrowded train cars or subway lines.




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As the weather gets warmer, please remember to maintain social distancing protocols and wear a face mask or covering when you are out in public.

NYC Parks

As the weather becomes warmer, NYC Parks is committed to remaining open for park-goers. As a reminder, please maintain at least 6 feet of distance between yourself and others when outside and avoid congregating in groups.

Click here for a full list of service changes, including facility closures, programming cancellations and changes from NYC Parks.


Activities and virtual tours are available for those at home through Parks@Home. Click here for a full list of programming, activities and videos.

NYS Parks

The Office of Parks, Recreation and Historic Preservation and Department of Environmental Conservation (DEC) have released guidance on visiting state parks during COVID-19. Guidance includes information on social distancing protocols, parking, fields, restrooms, camping, swimming, entrance fees and more. 

360° Virtual Tours

During COVID-19, virtual tours of NYS Parks are available for those at home, conveniently separated by region. Click here for more information.




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City Agencies

Click here for a complete list of all city agency service updates. Updates are provided regularly, so make sure to refer back on a consistent basis. New updates include information from the Administration for Children’s Services (ACS), Department of Consumer and Worker Protection (DCWP), and Department of Design and Construction (DDC).


Alternate Side Parking will resume on May 18-20 and May 22-23 for street cleaning. Alternate Side Parking will be suspended again between May 26-June 7, 2020. Click here for a full breakdown.




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Returning an Economic Impact Payment

The IRS has released guidance on returning an economic impact payment for a deceased individual. Click here for more information from the IRS. Note: Specific guidance for paper checks or direct deposit can be found under Question 41.

IRS Information Center

If you have a question regarding your economic impact payment, please refer to the IRS’ information center for Frequently Asked Questions (FAQs) and updates. Click here for more information.




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Continue to Get Out The Count!

New York City is currently well behind the national self-response rate. The census only happens once every ten years and determines how critical resources to schools, hospitals and affordable housing are distributed.

Millions of federal dollars are also at stake, so make sure to encourage your family, friends and neighbors to fill out their 2020 census form. If you are interested in getting out the count (GOTC), fill out this online form to join your Neighborhood Organizing Census Committee. #GetCountedNYC

2020 Census Operational Adjustment

Due to COVID-19, the U.S. Census Bureau has adjusted the 2020 census timeline to ensure an accurate count of all communities in the United States. Click here for more information on the adjustment.

Census Event

NY Counts 2020, New York Immigration Coalition (NYIC), National Association of Latino Elected Officials (NALEO) Ed Fund, New York Civic Engagement Table and Census Counts is hosting a virtual event between May 20-July 1, 2020. Click here to register and for more information on the event.

Click here for an up-to-date map of self-response rates by Council District.




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Join the Fight Against COVID-19 - Convalescent Plasma Donation

If you tested positive for COVID-19 and have been symptom free for 14 days, you can donate convalescent plasma which has antibodies against the virus. You can fill out the application here.

New York Blood Center

The New York Blood Center is in serious need of blood as regions of New York begin to reopen. To schedule an appointment click here or call (800) 933-2566.

Lean On Me: A Virtual Concert Series

Lean On Me: A Virtual Concert Series for COVID-19 Relief which is presented in support of critically impacted communities of artists and essential workers. This unique initiative features classical, jazz, broadway, and opera performances, and is in support of the Artist Relief Tree, New Music Solidarity Fund, and First Responders Children's Foundation, with support from Facebook Optics. Tune-in to watch the series on Saturdays, May 23, 30, and June 6 at 4pm. Watch a Lean On Me promotional video here.

Support Frontline Healthcare Workers with a Donation

NYC Health + Hospitals is seeking monetary donations to help health care workers pay for food, hotels, and tax rides. If you would like to donate, click here.

Food for Heroes: Meals for COVID-19 Frontline Workers

The Mayor’s Fund to Advance New York City has been raising funds to deliver hot meals to New York City’s medical professionals and essential workers. The cost per meal is approximately $10. Click here to make a donation.


PPE2NYC is a coalition of medical students from all over New York City who were moved to help colleagues on the clinical frontlines. They are collecting personal protective equipment (PPE) donations on behalf of their respective schools and hospitals.


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Memorial Day Weekend: Operation Gratitude

Operation Gratitude, a 501(c)(3) non-profit, is the largest nonprofit in the country for hands-on volunteerism in support of Military, Veterans, and First Responders. Share your words of support and appreciation to our heroes serving on the frontlines of the COVID-19 pandemic. Operation Gratitude will send your message along with care packages to the National Guard, military response forces, first responders, and healthcare workers to show them we’re #HereForOurHeroes during this difficult time.

At Home with Irish Arts Center

At Home with Irish Arts Center – featuring newly commissioned performances from home by dozens of artists including those whose work has been displaced by COVID-19; Live From Irish Arts Center – including highlights from more than a decade of memories from their beloved Donaghy Theatre, with contemporaneous introductions from IAC and the artists; Poem of the Week – a new series of weekly poem readings taken from 11 years of our annual PoetryFest; and Irish Word of the Week – weekly Irish language words and etymologies curated by the acclaimed Mother Foclóir podcast.   Most of our spring classes have been moved online, with extra sections added to satisfy popular demand, and plans are in the making for a new, first-ever summer term.

The Frick Collection

Every Friday, The Frick Collection hosts “Cocktails with a Curator.” During these virtual happy hours, a Frick curator offers insights on a work of art and a complementary cocktail and mocktail recipe. For more information and to view past events, click here.

Repertorio Español

Repertorio Español will be streaming two wonderful productions: Valor Agravio y Mujer (Courage, Betrayal and a Woman Scorned) and El Vagón (Boxcar). In addition, Repertorio Español will stream readings for free in Spanish of five acclaimed plays by Latinx playwrights. The readings will be recorded and available for download through June 30, 2020.

NYPL #BookCoverDouble Challenge

Whether you are staying home alone, with family, friends, roommates or furry friends, you can join NYPL and recreate a book cover you love. Tag your photo with #bookcoverdouble on social media so everyone can marvel at your craftiness, ingenuity and resourcefulness.

New York City Ballet: Ballet Breaks

Join the artists of the New York City Ballet for a series of Saturday and Sunday morning movement activities, powered by Zoom. Each 20-minute Ballet Break Workshop will be taught by a NYCB dancer and will include a warm-up and choreography inspired by some of the Company’s most beloved ballets. Tune in to get your little ones moving with NYCB. No prior dance training needed. Appropriate for Children Ages 3 - 8

In addition, The New York City Ballet is continuing to offer their spring season digitally. For more information on their spring session, click here.

Brooklyn Academy of Music (BAM)

BAM has launched a virtual Dance Africa that is available to stream for free on their platform from May 18th - May 29th. Digital offerings for Dance Africa include conversations with the artistic director and other programmers and leaders.

Additionally, BAM is hosting a virtual Dance Africa Bazaar that will run from May 14th - June 15th. This event will feature 20+ small businesses through an online marketplace.




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Each week, we use this section to highlight amazing New Yorkers who are selflessly helping their communities. Although we recognize those stepping up, we must thank everyone who is doing their part--whether its staying indoors, maintaining social distancing protocols, or volunteering-- during this global pandemic. We will be back stronger than ever as #OneNewYork.

Here are a few highlights from this past week as reported online and in the news:



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