News from Representative Luria

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Dear Friend,

I am pleased to announce that the Internal Revenue Service (IRS) has established a hotline for taxpayers who have questions about their Economic Impact Payments (EIP) under the CARES Act. This came after I called on IRS leadership to create a telephone hotline to address accessibility issues for constituents without reliable internet access.

Before the creation of this hotline, taxpayers needed to go to the IRS’ website to obtain additional information about their EIPs. This meant that people who do not have access to the internet or experienced technical problems with the IRS website were unable to receive direct assistance from the IRS and update their information.  Fortunately, this new telephone line has the potential to alleviate some of these concerns. Constituents can now dial 800-919-9835 to receive answers to frequently asked questions about their EIPs. Those who need additional service may speak to a telephone representative if a request is made to speak to a representative about individualized questions. However, wait times to speak to an IRS representative who can assist with personalized cases may be up to several hours.

While these long wait times need to be improved quickly, this is a step in the right direction. As rural and urban communities continue to struggle during this pandemic, IRS must continue working to provide equal access to families without reliable broadband internet access.

Please know that my team and I stand ready to assist our community during this time of need. For resources to help you and your family navigate through COVID-19, please visit our website. If you have any questions, please feel free to reach out to our offices via the phone numbers below.

Sincerely,

Congresswoman Elaine Luria

 

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